This policy explains how Ethical Estates Pty Ltd (ABN 64 674 978 842), trading as Sam Parker-Davies ("we", "us", "our"), collects, uses, stores and shares your personal information. It applies to our websites samparkerdavies.com and courses.samparkerdavies.com, our courses and our consulting services.
We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
1. What we collect
We only collect the information we need to run our courses and consulting services.
When you book a course
- Your name, email address, phone number and billing address.
- Your booking details, such as the course, rate and number of people.
- A copy of your previous course certificate, if you book the returning student rate.
- Any medical condition you choose to tell us about that may affect your participation.
- Your agreement to the Zaytuna Farm MOU, including whether you consent to being photographed or filmed.
When you enquire about consulting
- Your name, email address and phone number.
- Details about your property, such as its size and location.
- A description of your project, and anything else you share with us while we work together.
When you use our websites
- Basic technical information, such as your browser and the pages you visit.
- How you arrived at our course website, which our booking system records with your order.
- Payment details: card payments are processed by Stripe. We never see or store your full card number.
2. How we use and share it
We use your information to:
- Process your booking or enquiry and take payment.
- Send booking confirmations, course information and updates.
- Check your eligibility for a discounted rate.
- Keep you safe during the course.
- Prepare quotes, deliver consulting work and send invoices.
- Answer your questions and handle complaints.
- Meet our legal, tax and accounting obligations.
We share it only with:
- Stripe, to process card payments and prevent fraud.
- Zaytuna Farm, where courses are held, so they know who is on site and have your signed MOU.
- The providers that run our websites and email: our web host, WordPress and WooCommerce, and our email provider.
- Our accountant or bookkeeper, for tax and accounting.
- Anyone else only with your consent, or where the law requires it.
We never sell your personal information or share it for other businesses' marketing.
Overseas. Some of these providers, including Stripe, may store or process information outside Australia, for example in the United States. We only use providers that keep personal information secure.
3. Storage, cookies and emails
Security. We store your information securely, limit access to the people who need it, and use encrypted connections on our websites.
How long we keep it. We keep booking, payment and invoice records for 5 years to meet tax and accounting requirements. Health information you give us for a course is kept only until the course ends. Other information is deleted or de-identified when we no longer need it.
Cookies. Our course website uses cookies to make the booking system work, such as keeping track of your cart and recording how you found our site. Stripe also sets cookies to process payments securely and prevent fraud. We don't use advertising cookies. Our main website, samparkerdavies.com, doesn't set any cookies. You can block or delete cookies in your browser settings, but online booking may not work without them.
Emails. We'll email you about your booking or project. We'll only send you news or marketing emails if you've agreed to receive them, and you can unsubscribe at any time.
4. Your rights and contacting us
Access and correction. You can ask to see the personal information we hold about you, or ask us to correct or delete it. We'll respond within 30 days. In rare cases the law may let us refuse, for example where we must keep tax records, and we'll explain why.
Complaints. If you're concerned about how we've handled your information, please contact us first. We'll acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
Changes to this policy. We may update this policy from time to time. The latest version will always be on our website, with the date it was last updated.
Contact us. Ethical Estates Pty Ltd, trading as Sam Parker-Davies. Email: contact@samparkerdavies.com. Post: D7/1158 Pinchin Road, The Channon NSW 2480.